Privacy Policy
Effective date:
Introduction
IN THE MAKING / respects your privacy.
This policy explains how we handle personal information when you visit inthemakingcanada.com, contact us, order personalized products or book live customization services.
Information we collect
We collect information relevant to your inquiry, order or event. This may include your name, contact details, event information, product preferences, delivery address, payment confirmations and any photographs or artwork you provide.
Please provide only the information needed for your request. If you share another person’s information or photograph, please ensure you have appropriate permission.
Our website may also collect technical and usage information, such as your IP address, browser, device, pages visited and approximate location.
How we use information
We use information to respond to inquiries, prepare quotations, arrange events, fulfil orders, communicate with customers and maintain necessary business records.
We also use website information to understand visitor activity, improve our website and protect its security.
We collect, use and disclose personal information for reasonable purposes, with consent where required or as otherwise permitted by law. We will seek additional consent where required before using it for a new purpose.
An inquiry or order does not automatically subscribe you to marketing emails. You can opt out of promotional communications at any time.
Sharing information
We do not sell personal information.
We may share relevant information with providers who help us operate our website, process inquiries, manage email, measure website traffic or deliver orders. These include hosting providers, FormSubmit, Google services and delivery providers.
We may also disclose information to professional advisers or contractors when necessary, or where permitted or required by law.
Some providers may process information outside Canada, where it may be subject to local laws and lawful access by authorities.
Cookies and analytics
We use Google Analytics and similar website technologies to understand traffic and improve the visitor experience. These tools may use cookies or similar identifiers.
You can manage cookies through your browser settings or use available analytics opt-out tools. Restricting cookies may affect some website functions.
Security and retention
We use reasonable safeguards to protect personal information against unauthorized access, use, disclosure or loss. No method of electronic transmission or storage is completely secure.
We retain information only as long as needed for the purposes described in this policy or for legal and reasonable business requirements.
Where personal information is used to make a decision directly affecting an individual, we retain it for at least one year after that decision, as required by BC law. Information is securely deleted or anonymized when it is no longer needed.
Your choices and requests
You may request access to your personal information, ask for corrections or raise a privacy concern using the contact details below.
We take reasonable steps to keep information accurate. Please let us know if your details change.
You may also withdraw consent, subject to legal or contractual restrictions, or request deletion where applicable. We will explain if this affects our ability to complete your order or service.
We may verify your identity before handling a request and will respond within the time required by applicable law. If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Third-party websites
Links to external websites or social platforms are governed by those providers’ privacy policies.
Changes to this policy
We may update this policy to reflect changes in our services, practices or legal requirements. The current version and its effective date will appear on this page.
Contact
For privacy questions, requests or complaints, please contact our Privacy Officer:
IN THE MAKING /
Vancouver, British Columbia, Canada
Email: connect@inthemakingcanada.com
Website: inthemakingcanada.com